This is an unpleasant situation for both the buyer and the seller. Where the customer feels damaged due to not having what they have purchased for their own money and the seller is unable to repair or replace the goods
What is a settled claim? This includes the removal of defects, replacement of goods, refunds or the provision of discounts.
What are the principles of advertising?

• Most items are covered by a 24-month warranty unless of course you extend it.
• The billing period is 24 months, but please return the defective product as soon as possible, rather than waiting for it to be returned. Why? Later claims may not be recognized by you, because you have used the product in a state with a long intermittent fall and, as a result, caused its deterioration.
• Any modification of the goods resulting from wear and tear or improper use or maintenance will not be considered defective. This may concern, for example, the wearing of shoes that can not be the subject of complaints, since they are likely to wear out after 2 years. However, if a defect is found in the shoes at the beginning of wearing, then there is no need to hesitate to complain.
• Whatever you return needs to be cleaned up and done. What do you mean? Speaking of shoes, if there is damage to 1, of course, you will hand over the entire pair to the claim.
• Complaints must be resolved within 30 days from the date of application. When making a claim, be sure to bring your proof of purchase with you. This is very important! Without it, your claim will not be recognized.
• When can I get my money back? According to the law, if the defect appears 3 times, has already been repaired 2 times and reappears on the goods, the consumer has the right to withdraw the contract.

It is not natural for everyone to advertise something only when there is a possibility of inconvenience in dealing with traders. But remember that this is your claim, and marketers know it well. It is important to make a claim as soon as possible and, most importantly, hide the receipt from each purchase. If you paid by card, an excerpt from your bank account may be enough instead of a receipt.